Consulting firm · The Bahamas

Advice that goes all the way to results.

Twenty Five is a consulting firm. We work with owners and management teams on three fronts: strategy and pricing, operations, and digital tools and AI. We find what’s holding the business back, decide the fix with you, and stay to put it in place.

Book a free call What we do
Free 30-min first call Fixed price, agreed upfront French and English
A typical engagementExample
  1. Weeks 1–2

    DiagnosisYour numbers, your prices, a typical week, on site

  2. Week 3

    DecisionsA written plan: what to change, what it costs, what it returns

  3. Weeks 4–8

    Roll-outPrices, processes and tools put in place with your team

  4. Then

    Follow-upA few simple numbers, reviewed monthly

Every engagement is built from your own numbers.
Consulting services

Three areas of expertise, one point of contact.

No 80-page report. Clear decisions, then help putting them into practice. Most engagements touch more than one of these.

Strategy & pricing

When to call usYou’re busy but the margin isn’t there. You’re not sure what to charge, what to drop, or where to grow.

What we do

  • Price and margin analysis, product by product
  • Offer design: bundles, memberships, business tiers
  • Market and competitor read
  • Growth plan with targets and a 90-day action list

What you leave with

A price list that pays for the work, a clear offer, and a written plan you can follow.

From our client work

Create by Charmark: a pricing model that finally pays for the artist’s creative time.

Operations & management

When to call usEverything goes through you, deadlines slip, and the same requests eat up your team’s day.

What we do

  • Time measurement: where the hours really go
  • Processes, schedules, roles and checklists
  • Cost and purchasing control
  • Simple key numbers and a monthly review

What you leave with

Days that run without you, deadlines met, and a few numbers that tell you where you stand.

From our client work

Esthétique NZX: an operations management mandate. Create by Charmark: a system that plans each order back from its delivery date.

For larger organisations: the Operations Diagnostic →

Digital tools & AI

When to call usCalls go unanswered, admin is done by hand, and you’re not sure which AI tools are safe to use.

What we do

  • Tool selection and set-up
  • Websites, online ordering and payments
  • Automation, text messaging and AI assistants that hand off to a person
  • Compliance: privacy law, anti-spam, accessibility, the EU AI Act

What you leave with

Tools that are installed, configured and used by your team, not just recommended.

From our client work

Splash Ton Char: a bot that texts back every missed call within a minute and books the appointment. The same safeguards now power the digital clerks we build for larger organisations.

How we work

From first call to roll-out.

Every stage has a fixed price and a deliverable. You decide after each one whether we continue.

Free call

30 minutes. You tell us where things stand; we tell you plainly whether we can help.

Diagnostic

One to four weeks. We look at your numbers and watch the work. You get a written plan with costs and expected return.

Implementation

We build and install with your team: prices, processes, tools. A fixed-price project.

Ongoing

Monthly advice, or we run what we built, with a numbers report. Cancel anytime.

What we stand by

Six rules we apply to every engagement.

They apply to a car wash as much as to a utility. They also explain why everything we build looks the way it does.

Measure before we build

Every engagement starts from your numbers: volumes, time, prices, margins. Our recommendations come with the figures behind them.

Tell you not to spend

A fixed price for each stage. If the case doesn’t hold up, we say so, even when that means no next stage. For larger projects, the return has to reach three times the cost.

Start without disruption

The first version runs beside what you already have. Nothing to connect, nothing to migrate, and it can be removed in an hour.

A person for anything sensitive

Automation handles the routine. Complaints, disputes, hardship and judgement calls go to a person, every time.

Nothing fails silently

What we build alerts a named person when something goes wrong. A failed text or a stuck request never just disappears.

You own what we build

On your accounts and servers, documented, with the rules and tests handed over. No lock-in.

Who we work with

Two kinds of clients, one method.

Small businesses

Businesses where the owner does a bit of everything.

  • Often 1 to 20 people
  • Pricing, offer, operations, tools
  • Remote or on site
Book a free call
Organisations

Organisations that handle requests in volume.

  • Utilities, ports, tourism, finance
  • Four-week, fixed-price Operations Diagnostic
  • Nothing to connect to start
See the Operations Diagnostic

Nicolas Serabian, founder

Twenty Five is a small firm based in Freeport, Grand Bahama. You deal with the person who does the diagnosis, presents the findings and answers for the roll-out, not an account manager.

Clients

We don’t just advise. We build.

A few current engagements. When something we build for a client works, we then offer it to other businesses.

ClientDigital tools & AI

Splash Ton Char

Hand car wash · Blainville, Québec

This car wash was losing missed Saturday calls to competitors. We built them a system that texts the customer back within a minute, in Québec French, and books the appointment.

  • Custom-built missed-call text-back bot
  • Hands complaints and sensitive cases to the owner
  • Opt-out and quiet hours, CASL-compliant
  • Tested before launch: 15 of 15 conversation scenarios passed
Became our AI receptionist →
Rolling out
ClientOperations & managementOutbound sales

Esthétique NZX

Detailing shop · Laval, Québec

Management and operations mandate for a detailing shop that wins work by going out to get it: dealerships, fleets, businesses. This is where our Growth Desk was born.

  • Operations management and follow-up
  • Outbound and follow-up method
  • Model that became the Growth Desk
Became our Growth Desk →
Ongoing mandate
ClientStrategy & pricingDigital tools

Create by Charmark

Handmade gift boxes · Grand Bahama, Bahamas

An artist who wants to make a living from her custom gift boxes. We built a pricing model that pays for her creative time, online order pages, and a system that plans every box so it ships on time.

  • Pricing model: materials, labour, margin
  • Online configurator, deposits and volume discounts
  • On-time delivery system: dates planned back from each due date
  • Box planner that turns her bought templates into a build plan
Preparing launch
From our consulting work

Built for our clients. Available to everyone.

Some of what we build in an engagement turns out to be useful well beyond one client. We’ve packaged it as services and kits, for businesses that want the result without a full engagement.

Digital tools & AI · Operations

AI receptionist and Growth Desk

Born at Splash Ton Char (missed calls) and Esthétique NZX (outbound sales). Offered month to month to Québec trades who can’t pick up on the job.

Québec · French and English · CAD See the services → Digital tools & AI · Compliance

Compliance and AI-search kits

The checklists and scripts we use to audit websites, packaged so you can run them yourself: European accessibility, the EU AI Act, and visibility in ChatGPT and other AI answers.

EU & international · USD See the kits →
FAQ

Common questions

How much does an engagement cost?

It depends on the size of the problem. After the free call, you get a fixed-price proposal for each stage. You know exactly what you’ll pay before we start.

What kind of businesses do you work with?

Two kinds. Small businesses, often 1 to 20 people, where the owner does a bit of everything: our engagements range from car washes and detailing shops to handmade gift boxes. And mid-sized organisations in the Bahamas that handle a lot of requests, through the Operations Diagnostic.

Do I have to buy one of your services or kits?

No. Consulting is our core business. The services and kits are solutions that grew out of our engagements; we suggest them when they solve your problem, and they can also be bought on their own, without an engagement.

What happens to our data?

It stays with you. What we build runs on your accounts or servers, and personal details are masked before any analysis. We don’t resell anything and don’t keep anything after the engagement.

How do you know what you build works?

We test it before your customers see it: on scenarios written from real cases, then on your past requests. After launch, a monthly numbers report shows what was handled and what went to a person.

Where do you work?

Twenty Five is based on Grand Bahama and works with clients remotely and on site. Our current engagements are in the Bahamas and in Québec, Canada.

Do I have to commit long term?

No. Each stage has a start and an end, and monthly follow-up can be cancelled anytime.

Free call

Let’s talk about your business.

30 minutes, no commitment. Tell us what’s on your mind and we’ll tell you how we can help.

Tell us where things stand. We read everything before the call so the 30 minutes are actually useful. Fields marked * are required.

You

Your business

What brings you here

The more specific you are, the more useful the first call. A few lines is enough.

What do you want help with?

We reply within one business day with two or three times to choose from. Prefer email? bonjour@twentyfiveconsulting.com