Free tool · Missed calls

What do missed calls cost you?

You’re on a job, the phone rings, you can’t pick up. Put in your numbers and see how many jobs, and dollars, go to the competition each year.

Your calls

Rough numbers are fine. Defaults are a small trades business.

All calls, existing and new customers.
During jobs, evenings, weekends.
No voicemail, no call back.
Not suppliers or follow-ups.
Out of 10 quote requests, how many sign?
Before tax.
What it costs you
–

in revenue lost each year to missed calls

Missed calls per month
–
Callers who go elsewhere
–
Jobs lost per month
–
Revenue lost per month
–

Estimate only. Canadian dollars, before tax. 1 month = 4.33 weeks.

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Want a second opinion on these numbers?

Send us your numbers. We’ll reply with what we’d do first to win those calls back, even if it isn’t with us.

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How the numbers are worked out

The calculation follows each missed call to the job it could have become.

Missed calls / month = calls per week × 4.33 × share missed Callers lost = missed calls × share who go elsewhere Jobs lost / month = callers lost × share of new work × win rate Revenue lost / year = jobs lost × average job × 12

What it leaves out

  • Customers who come back for years after a first job.
  • Google reviews and word of mouth from a customer you served well.
  • Time spent calling back people who already hired someone else.

The comparison with our AI receptionist (CA$149 a month) is in revenue: it costs less than one average job. What you keep from a job depends on your margin.

Questions

How do I know how many calls I miss?

Your phone provider’s app or bill lists missed calls. Otherwise, tally one normal week by hand. It’s usually more than people think.

Why don’t people call back?

Someone with a leak or an appointment to book calls the next business on the list. Adjust the percentage to your reality: if your customers are loyal, set it lower.

What does a missed-call text-back do?

When you can’t pick up, the caller gets a text within seconds: “Sorry, we’re on a job. What can we help with?” The conversation continues by text and you get a summary. That’s our AI receptionist.

Is my data sent anywhere?

No. Everything is calculated in your browser. Nothing is stored or sent unless you use the form at the bottom of the page.

Stop losing the next call.

Our AI receptionist texts back within seconds when you can’t pick up, in French or English. Month to month, no contract.

See the AI receptionist